Job Description
Salary: $79,316 - 79,316 per year Requirements:
- Bachelors degree in Information Technology, Computer Science, or a related discipline
- At least five years supporting Epic applications, healthcare IT, or clinical information systems
- Experience with application build, configuration, implementation, maintenance, and optimization in a healthcare setting
- Experience supporting Epic Resolute, including Professional Billing (PB), Hospital Billing (HB), Claims, and Revenue Cycle workflows
- Experience conducting workflow analysis and partnering with clinical, operational, and financial stakeholders to improve performance
- Experience with integrated testing, regression testing, user acceptance testing (UAT), and application validation
- Experience supporting post-go-live activities, break/fix work, quarterly Epic upgrades, and ongoing operational maintenance
- Strong analytical, troubleshooting, and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to manage multiple priorities independently and collaboratively in a fast-paced healthcare environment
- Relevant education and experience may be substituted as appropriate
- Five to seven years of Epic application support experience in a healthcare environment is preferred
- Recent experience with Epic Resolute Professional Claims and Electronic Remittance is strongly preferred
- Experience with Reimbursement Contracts is required for the operational needs of this role
- Experience with Benefits Engine is required
- Experience with Charge Router is highly desirable
- Experience with Epic Resolute PB and HB is preferred
- Active Epic Certification or Accreditation in a relevant Epic Resolute application (Professional Billing, Hospital Billing, or Claims) is required
- ITIL Foundation Certification is preferred
- Advanced Epic Certification in a Revenue Cycle application is preferred
- Epic Certification or Accreditation in Epic Cadence, Epic Prelude, or Epic Decision Tree is preferred
Responsibilities: - We design, build, configure, test, maintain, and optimize Epic Resolute applications supporting Professional Billing (PB), Hospital Billing (HB), Professional Claims, Electronic Remittance, Reimbursement Contracts, Benefits Engine, and related Revenue Cycle workflows
- We analyze operational, financial, clinical, and technical workflows to create effective application solutions
- We act as the liaison between Revenue Cycle operations, providers, Information Technology, application users, and vendors to resolve complex issues
- We support application build, configuration, operational support, and post-go-live stabilization activities
- We contribute to break/fix support and workflow optimization efforts
- We evaluate workflows to identify opportunities for operational improvement across Revenue Cycle operations
- We design and implement Epic Resolute solutions that support departmental and organizational needs
- We collaborate with operational and financial stakeholders to prioritize enhancements
- We recommend workflow improvements that improve efficiency, accuracy, and user satisfaction
- We support continuous optimization after Epic implementations and quarterly upgrade cycles
- We maintain and support Epic Resolute applications
- We perform configuration validation, debugging, integrated testing, regression testing, and user acceptance testing (UAT)
- We develop test scripts, timelines, and testing plans for application changes and quarterly Epic upgrades
- We coordinate testing across applications and participate in end-user validation efforts
- We ensure application changes follow established change management procedures
- We partner with infrastructure, integration, database, and technical teams to identify and resolve issues affecting Epic Resolute applications
- We support cross-functional problem solving and operational improvement initiatives
- We participate in planning, implementation, and optimization efforts for Epic Revenue Cycle applications
- We communicate technical recommendations and operational impacts to stakeholders
- We provide ongoing operational support, including break/fix work, enhancements, upgrades, and change requests
- We support quarterly Epic upgrades, new releases, application enhancements, and post-go-live stabilization
- We follow established ITIL processes for incident, problem, and change management
- We participate in continuous improvement initiatives supporting Revenue Cycle workflows and application performance
- We assist with other Epic modules as operational needs require
- We provide backup coverage during peak workloads or staffing shortages
- We take part in special projects and organizational initiatives
- We perform related duties as assigned
Technologies: More:
The Application Analyst – Epic Resolute serves as a subject matter expert and technical resource for Epic Resolute application areas, with a primary focus on Professional Claims, Electronic Remittance, Reimbursement Contracts, and the Benefits Engine. We partner with Revenue Cycle operations, clinical, financial, and technical stakeholders to support workflow optimization, post-go-live stabilization, quarterly Epic upgrades, integrated testing, operational support, and continuous improvement. This is a hybrid role with on-site collaboration as business needs require, and the salary starts at $79,316 depending on qualifications. The role includes standard office work, regular computer and keyboard use, and occasional after-hours support during upgrades, implementations, and stabilization periods.
last updated 36 week of 2026
Job Tags
Full time, Work at office