Job Description

Job Description and Duties

Under direction of the Information Technology Manager I, the Information Technology Specialist I (ITS I) provides high-level support for the Department of Developmental Services’ (Department) ServiceNow application platform utilizing their expert knowledge of data processing concepts, practices, methods and principles. This involves working directly with technical groups, process owners and management on the analysis, design, testing, implementation and ongoing maintenance of the ServiceNow system and other web-based solutions in support of Department processes, functions and procedures as needed. The ITS I will also participate in the planning and implementation of policies and procedures to ensure system provisioning and maintenance is consistent with industry best practices, security requirements and Department goals.

Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave.

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You will find additional information about the job in the .

Working Conditions

Open-spaced partitioned cubicles. May require 24/7 on call support responsibility as well as weekend support.

Under Government Code 14200, this position is a hybrid, in-office/telework position, and may be subject to change. Incumbent can be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time. All commute expenses to the reporting location will be the responsibility of the selected candidate.

Pursuant to California Government Code requirements, candidates must be residents of the State of California at the time of appointment.

This position requires lawful authorization to work in the United States. The Department does not sponsor employment visas for this position.

Special Requirements

If you are using list eligibility from an on-line exam to qualify for this position, you MUST include with your application any documentation (i.e., copy of transcript, degree, license, etc.) to verify meeting the MQ’s or you may not be considered for the position.

The MQs will be verified prior to interview and/or appointment. If it is determined that an applicant does not meet the MQs of the classification, the applicant may not be considered and withheld from the eligible list.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of: Office 365, Microsoft Apps for Enterprise (formerly ProPlus), Azure, ServiceNow or other Ticketing Systems, Microsoft Exchange 2013 and above, Microsoft Server 2016 and above, Active Directory, Group Policy, Anti-Virus Software, Enterprise Backup Solutions, Patch Management, Mobile Device Management, Change Management, Incident Management, Service Request Management, and Asset Management.

Ability to: Be a team leader, provide excellent oral and written communication, manage project schedules, work independently with minimal assistance, stay current with the latest developments in software, develop technical documentation, adapt and manage multiple tasks and priorities, develop effective solutions, and communicate with users, team members and  management effectively.

Benefits

As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits.

Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Additional benefits may also be outlined for specific bargaining units in employee collective bargaining contracts. For more information, please visit the links below:

Benefit information can be found on the website and the website.

Additional Information

Electronic application submission is highly encouraged.

Multiple positions may be filled from this recruitment. This recruitment may be utilized to fill future vacancies that may occur during the life of the certification list.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate may be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the California Department of Human Resources.

All appointments are subject to State Restriction of Appointment (SROA), Departmental Restriction of Appointment (DROA), Re-employment List procedures, pre-employment physical and fingerprint clearances. Further information on the definition of the above may be found on the California Department of Human Resources' website at:

If you have not taken the Information Technology Specialist I exam/assessment you may find the exam for this classification at the link below. You must take and pass the exam/assessment to obtain eligibility for hire. Click to gain list eligibility.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

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