About Sezzle: Sezzle is a high-growth, mission-driven fintech pioneer on an ambitious mission to financially empower the next generation. We are revolutionizing the modern shopping experience beyond legacy payments, blending cutting-edge alternative credit systems with seamless, interest-free installment plans that make retail smarter, transparent, and highly accessible. By driving tangible impact on merchant sales through maximized checkout conversions and elevated average order values, Sezzle transforms how millions of consumers discover, interact with, and purchase the things they love worldwide.
We are seeking a highly autonomous, dual-language fluent, and customer-driven Customer Service Agent to provide world-class support for our rapidly growing consumer base under a permanent, full-time remote configuration based strictly within Bogota, Colombia. In this high-leverage client care and troubleshooting seat, you will be the absolute owner of handling, de-escalating, and resolving complex software and account inquiries across multiple channels. Shifting completely away from routine non-regulated administrative data entry logs, basic marketing copy pasting, or standalone script reading, you will operate an active transaction failure isolation, payment timeline auditing, and multi-tenant system diagnostics laboratory. Partnering next to distributed Product and Development cells, you will capture qualitative user behavior trends and act as a relentless advocate for platform optimizations. This position requires a client support professional with 3+ years of experience who guides user interactions fluidly natively using Customer Support, Zendesk, or Chat Support primitives, commands complete written and spoken fluency in both English and Spanish, and operates with relentlessly high performance standards during fixed shifts synchronized to Central Standard Time (CST).
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