Job Description

Required Technical/Functional Skills

• 5+ years of experience in DNS, DHCP, and IP Address Management (DDI) administration and support.
• Hands-on experience with BlueCat, Vital QIP, and enterprise DNS management tools.
• Strong knowledge of DNS, DHCP, TCP/IP, IPAM, subnetting, Active Directory, LDAP, SSO, and authentication protocols.
• Good understanding of networking concepts including routing, switching, firewalls, load balancing, IPS, and packet analysis.
• Experience managing global DDI environments and implementing DNS/DHCP changes across multiple regions.
• Experience with ITIL v3/v4 processes including Incident, Change, Problem, and Service Request Management.
• Hands-on experience with Remedy ITSM, Windows PowerShell, and PuTTY.
• Strong analytical, troubleshooting, documentation, and customer support skills.
• Excellent verbal and written communication skills.

Roles & Responsibilities

• Provide operational support for enterprise DNS, DHCP, and IP Address Management (DDI) infrastructure.
• Manage and fulfill DDI service requests including IP allocation, DNS record creation, configuration updates, modifications, and deletions.
• Administer and support BlueCat and Vital QIP platforms across global environments.
• Perform design validation, peer reviews, implementation planning, pre-validation, deployment, and post-implementation verification.
• Create, schedule, and execute Change Requests (CRQs) following ITIL change management processes.
• Participate in Change Advisory Board (CAB) meetings and design review sessions.
• Support Incident, Problem, Change, and Service Request Management activities while adhering to operational standards and SLAs.
• Collaborate with Network Operations, Engineering, Architecture, and business teams to assess technical requirements and implementation impacts.
• Troubleshoot complex DNS, DHCP, and IPAM issues and provide Level 2/Level 3 support.
• Fulfill Resource Record, Device Registration, Site Code, and IP management requests.
• Maintain accurate technical documentation, implementation records, and operational procedures.
• Participate in 24×7 production support, including off-hours and weekend activities as required.

Preferred Qualifications

• ITIL Foundation Certification (preferred)
• CCNA Certification
• BlueCat Certification (preferred)

Preferred Skills

• Experience with enterprise network operations and service delivery.
• Knowledge of scripting and automation using PowerShell.
• Experience working in large-scale global enterprise environments.
• Familiarity with operational governance, compliance, and process improvement initiatives.

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