IN-IDOI-Inbound Call Center Rep (813236)///Inperson Interview Required
INDIANAPOLIS, IN(Onsite)
12+ Months
Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.
DUTIES
Answer all 800 calls in a timely manner. Record on Client Contact forms.
Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
Complete data entry each day including Client Contacts
Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
Inform the Office Manager when supplies of materials are low
Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
Forward call back messages to Volunteer Supervisors at the end of the day.
Put together new counselor training materials and other training materials requested by Trainers.
Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.
DIFFICULTY OF WORK
Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.
RESPONSIBILITY
Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.
PERSONAL WORK RELATIONSHIPS
Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.
Regards,
Satya
Technical Recruiter
Key Business Solutions, Inc || Office: 916 222 3342|| Fax: 916 646 2081 || Email: satya@keybusinessglobal.com || G Talk: satyakeysoft
Notice: This email is not intended to be a solicitation. Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list. Thank You
...outstanding candidate. We are an accredited school located in the South Bay of LA. We are expanding into allied health and nursing education. Immediate plans include launching a focused licensure test-preparation program (NCLEX and related exams) to support aspiring...
...About Us: Coastal Speech Therapy is a patient-focused practice... ...NC. We are searching for an SLP to work in our new Kinston location... ...by the American Speech Language Hearing Association and the North... ...a full-time Speech Language Pathologist to work in Kinston, NC with both...
...preference will be given to applicants with this experience. Experience operating other material handling equipment such as Order (Cherry) Picker, Sit-down, Clamp, Electric Pallet Jack is also a plus. Be part of the worlds largest logistics company!DHL Supply Chain...
...TEL Staffing is hiring EXPERIENCED Helicopter Pilots for an employee-owned company, based out of Salem, VA, This company performs both spray and utility operation and conducts a variety of operations ranging from forestry spraying to Firefighting/Charters. The candidate...
...Adobe Experience Manager (AEM) Content Strategist Location: USA Remote Duration: Long Term Only on W2 Please share the resume at Role Overview We are seeking a Digital Strategist with strong Content Strategy expertise to join our Digital Performance Strategy team. The...