Job Description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description: Be a part of MNX Global Logistics, a UPS Company, one of the country’s largest Next Flight Out, ground expedite, and Service Parts Logistic providers. Our company operates through partnerships with hundreds of domestic and international agent partners that provide courier pickup, and delivery services on behalf of MNX, and all of the major commercial airlines for air haul lift.
Our 24x7 call center is now hiring for service-oriented individuals who are career-minded and who enjoy a challenging and dynamic environment. This position works to solve a full range of logistics challenges by engaging with customers and/or agents.
What you will do: - Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
- Using MNXs proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
- Verify all customer instructions are complete and all necessary permits/ licenses are in place to meet country requirements.
- Responsible for determining carrier based on rate, availability, and customer service provided.
- Confirms customs clearance
- Collaborate with service partners brokers for pre-alerts and to resolve clearance issues
- Communicate with customers, agents, brokers and colleagues in a professional and courteous manner
- Receive, review, verify and process import and export documentation in compliance with all appropriate regulations.
- Inform customers of customs clearance, delivery instructions and other required information
- Prepare, route, and cut air bills and manifests
- Identify, document and escalate shipping irregularities and non-conformance
- Responsible for handling non-conformances and rescheduling shipments if needed.
- Other duties as assigned
What you bring: - At least 1 year of customer service experience
- Must be at least 18 years old and have a high school diploma or GED
- Be proficient in: Microsoft-Word, Excel, Outlook data entry and type 30 WPM
- Knowledge of US and world geography and time zones is preferred
- Call Center experience is preferred
- Must have outstanding communication, customer service, and organizational skills
- Be able to operate in a fast-paced and demanding environment
- Be flexible - with the ability to work additional hours as business requires
- Strong attention to detail and accuracy
- Desire to exceed customer’s expectations
Shift / Hours: 16:00-00:00 EST Monday - Friday
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis ofrace/color/religion/sex/nationalorigin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Job Tags
Permanent employment, Immediate start, Monday to Friday, Flexible hours, Shift work