Job Description
The Pharmacy Technician is responsible for placing outbound calls to physician offices to obtain verbal authorization for prescription refill renewals when previous outreach attempts have not received a response. This role supports continuity of patient care by ensuring refill requests are addressed in a timely and compliant manner while maintaining professionalism and accuracy in all communications.
Required Skills and Qualifications Strong verbal communication and professional phone etiquette.
Ability to speak confidently with physician office staff and healthcare professionals.
Basic computer proficiency and ability to navigate multiple systems simultaneously.
Strong attention to detail and accurate documentation skills.
Ability to manage repetitive tasks while maintaining quality and focus.
Ability to set up computer, vpn and other applcaiton at home
Ability to work independently and as part of a team.
Preferred Qualifications Previous experience in a call center, healthcare, pharmacy, or customer service environment.
Familiarity with prescription refill processes and medical office workflows.
Knowledge of HIPAA regulations and patient confidentiality requirements.
Performance Expectations Meet established productivity goals for outbound call volume.
Maintain accurate and complete documentation of all interactions.
Demonstrate professionalism and courtesy during all provider office interactions.
Adhere to quality, compliance, and attendance standards.
Support team goals related to turnaround times and refill authorization completion rates
Working Conditions Primarily sedentary work performed in a remote call-center environment.
Extensive telephone and computer use throughout the workday.
High-volume outbound calling environment requiring sustained focus and attention to detail.
WFH Expectations include
Workspace must be in a room with a lock
Workspace must be free of outside noise
Potential candidate should ensure any children or other caretaking requirements are managed during shift
Intake Call Notes: Contract Length: 3 Months
Extension Potential: Position should be communicated as a 3-month assignment with potential future opportunities.
Location: Remote, Texas-focused sourcing candidates located in the Dallas, Austin, San Antonio hubs are preferred; HM is willing to consider strong candidates from other Texas locations.
Fully Remote; No onsite requirement.
Internet must be:
Hard-wired ethernet connection
No Wi-Fi connectivity
Work Schedule Primary schedule: Monday-Friday
8:00 AM-4:30 PM CST
Limited flexibility available but 8:00 AM CST is the earliest permissible start time.
Break Structure Break every two hours
30-minute lunch
Schedule adherence monitored
Have candidates include the following at the top of their resume: include screenshots of active licenses and certifications. Do you currently hold an active Texas Pharmacy Technician License Please provide expiration date.
Do you currently hold active PTCB Certification Please provide expiration date.
How many years of healthcare call center experience do you have
How many years of pharmacy technician experience do you have
Have you worked in an outbound call center environment If yes, what was your average daily call volume
Describe your experience communicating with physician offices, providers, or clinic staff.
Have you worked with prescription refill requests, prescription renewals, or medication authorization workflows
Do you have a dedicated lockable home office free of background noise and caregiving responsibilities during work hours
Do you have hard-wired internet access available at your workstation (router/modem directly connected via ethernet cable)
Are you available to work Monday-Friday, 8:00 AM-4:30 PM CST and start on or near 8/24
What the Role Actually Is This is not a traditional dispensing pharmacy technician role.
The position is a high-volume outbound calling role focused on obtaining prescription refill authorizations from physician offices after prior outreach attempts (fax, electronic messaging, etc.) have not received a response.
The ideal candidate must be comfortable spending essentially the entire day on the phone making outbound calls.
Hiring Manager Insights Call Volume
Target: Approximately 100 outbound calls per day
Average call length: 3.5-4 minutes
Calls primarily involve:
Physician offices
Clinic staff
Prescription refill authorization requests
Voicemail outreach
Queue Size
Current queue contains roughly 10,000 orders
Significant workload available
Strong need for productivity and urgency
Training Extremely short ramp-up
Approximately one day of training
Single queue/function
Candidates expected to become productive quickly
Team Info: Lead support available
Team resources available for escalations and questions
Candidates need to be self-starters
Top Three Skills
1. High-Volume Outbound Call Center Experience Required Depth
Minimum 1 year
Comfortable making 100%2B outbound calls daily
Strong phone presence
2. Pharmacy / Refill Authorization Experience Required Depth
Prescription refill workflow exposure
Physician office communication
Pharmacy operations knowledge
3. Self-Sufficiency in a Remote Environment Required Depth
Ability to work independently
Comfort troubleshooting technology
Ability to set up workstations and equipment
Duties Work a designated outbound call queue focused on prescription refill renewal requests.
Contact physician offices, clinics, and authorized medical staff to obtain verbal refill authorizations.
Clearly communicate prescription details and refill requests to provider offices.
Accurately document call outcomes and authorization information in company systems.
Follow established call scripts, workflows, and compliance guidelines.
Escalate complex cases or concerns to designated pharmacy personnel or supervisors.
Maintain productivity and quality standards while working through assigned workloads.
Identify and document barriers to obtaining refill approvals.
Ensure all patient and provider information is handled in accordance with HIPAA and company policies.
Participate in training sessions, team meetings, and coaching opportunities as required.
Experience Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.
Previous experience in a call center, healthcare, pharmacy, or customer service environment.
Familiarity with prescription refill processes and medical office workflows.
Knowledge of HIPAA regulations and patient confidentiality requirements.
Position Summary The Pharmacy Operations Tech is responsible for placing outbound calls to physician offices to obtain verbal authorization for prescription refill renewals when previous outreach attempts have not received a response. This role supports continuity of patient care by ensuring refill requests are addressed in a timely and compliant manner while maintaining professionalism and accuracy in all communications.
Education Verifiable High School diploma or GED is required.
PTCB Certificate
Texas State License for Pharmacy
What days & hours will the person work in this position List training hours, if different. 8:00am to 5:30 pm central
Job Tags
Contract work, Work at office, Remote work, Work from home, Home office, Monday to Friday, Shift work