Job Description

Director

Who We Are:

• One of the fastest-growing quick-service restaurants in the country.
• Industry leader in Customer Service & Hospitality.
• Pioneer of In Mall Dining.
• Inventor of the Original Chicken Sandwich.
• Largest, Chicken Based Quick Service Restaurant in America.
• Locally owned & operated company.

Pay Type: Starting at $20/hr

• Based on availability, experience, and years of service.
• Uncapped Earning Potential.

Schedule: Full-Time.

• Morning, Daytime, Evening, and Nighttime Shifts. (5:30am-11:00pm)
• Open Availability. Able to Open and/or Close.
• 40+ Hours per Week.
• Flexible schedule based on the needs of the business.
• Up to 10 hours of OT to meet salary requirements.

Our Benefits:

• Health Benefits Available
• Access to scholarships at $2,500 per year
• Sundays off
• Flexible Scheduling
• Leadership Development
• Free/Discounted Meals
• Positive Work Environment
• PTO

About this Position: Director

• Directors are the senior level of leadership within Chick-fil-A Delafield's Org Chart. As a Director you are the person in charge of the daily operations of Chick-fil-A. You are responsible for leading a team of other leaders and team members who will ensure our guests receive the quality food and industry leading customer service that has come to be synonymous with the Chick-fil-A brand. Directors demonstrate and execute the fundamentals of the Chick-fil-A brand including our CORE 4 model, Winning Hearts Every Day Strategy, Industry Leading Food Safety Processes, and so much more. As a Director you will also have an opportunity to grow within the company. Leadership Development is a core part of our business strategy, and you will have the opportunity to engage with the Operator on your own personal journey as a developing professional.

Requirements:

• MUST HAVE RESTAURANT EXPERIENCE.
• 3+ Years of Experience as a leader. (Chick-fil-A Experience Preferred)
• Self-lead individual that is committed to personal growth.
• Willingness to step outside of job role to assist in other roles.
• Effective and professional communicator.
• Must be able to meet the physical demands of the position which includes, but is not limited to standing for up to 10 hours and lifting up to 50 lbs.
• Proven ability to lead in quick-paced environments as part of a team.
• Basic computer competency.
• High School Diploma or Equivalent Certificate. B.A. or B.S. in related field preferred.
• Must be comfortable using a POS system and other ordering technology.
• Must be comfortable using various pieces of cooking and service equipment.
• Ability to multitask without direction.
• Ability to work on your feet for extended periods of time.
• Ability to work outside for extended periods of time.
• Ability to work at a quick, yet efficient pace.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Positive attitude.
• Ability to communicate effectively with guests, team members, and leadership.
• Customer Service-Oriented.

Responsibilities:

• Work closely with the Operator and senior leadership to achieve excellence in the area you are responsible. We have several Director Roles that work together in a High Performance Leadership Model
• Track and report on the key metrics in your area of responsibility.
• Develop and execute plans to continuously improve your area of responsibility.
• Resolve employee performance and policy/procedure violations discovered or reported by the Leadership Team.
• Works with the Leadership Team to ensure appropriate daily restaurant staffing levels.
• Must be an excellent coach, communicator and team builder.
• Achieve Strategic business results through focus and action on Monthly and Quarterly objectives and tasks.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Serves as subject matter expert for all tasks and processes.
• Responsible for inventory & facilities management.
• Complete understanding of each key position in their area of responsibility.
• Use our CORE 4 model to serve guests: create eye contact, share a smile, speak with an enthusiastic tone, and always say my pleasure.
• Operating the POS system and other order taking technology at the front counter, in the drive-thru cockpit, or outside in the drive-thru.
• Operating various pieces of cooking and service equipment.
• Look for opportunities to stock or clean when not serving a customer.
• Following the proper process for the position you are assigned.
• Checking for product quality and consistency.
• Assist leadership in executing opening or closing procedures.
• Assisting in all team member positions throughout your shift as needed.
• Demonstrate knowledge of the brand and menu items.
• Complete all tasks assigned beyond the job description, if necessary.
• Complete all tasks assigned to you by the leadership team.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A Delafield is locally owned and operated by Christy Anderson, an independent, franchised Operator who invests in the future of our Team Members and give back to our Lake Country Community.

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