Job Description

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Psychiatric Administrative Assistant

Want to work for an award-winning non-profit organization that continues to be recognized for making a positive impact in communities? Come find out why Los Angeles Business Journal is calling us one of the “Best Places to Work!”

With more than a century of experience, Children's Bureau is a trusted nonprofit leader in strengthening vulnerable children, their parents and the communities in which they live. We thrive on innovation, thinking differently and bringing life-changing moments to those in need.

Understanding Our Core Values:

• Collaboration: We view responsibilities as shared and provide support, feedback, motivation to others.
• Equity Mindset: We stand by building an inclusive and equitable working environment. We believe everyone here within the organization enriches our diversity by exposing us to a broad range of ways to understand and engage with the world.
• Mission-Driven: We performs duties in a manner that exemplify the Mission and Vision and ensure customer satisfaction. Customers of Children's Bureau are defined as clients, families, co-workers and vendors.
• Ownership: We effectively manage our own work, and the work of our teams when relevant, ensuring delivery of high-quality work.
• Initiative: We proactively seeks opportunities to develop self and serve the organization.
• Communication: We demonstrate empathy and listening.

Benefits and Perks:

• Robust benefits package
• Generous paid time off and a culture that promotes work life balance.
• Selfcare opportunities, employee engagement initiatives and an extensive health and wellness program offered for all staff.
• A culture that cultivates learning and promotes growth and development through our award-winning internal university.
• Trauma Informed Resilience Oriented Care (TIROC): We build trust for our communities by implementing trauma informed values in the work that we do.
Recognized as “DEI Non-Profit of the Year” by Los Angeles Business Journal

Take a sneak peak into our Children's Bureau culture! (click here)

Check out what our employees are saying! (click here)

Children's Bureau of Southern CA proudly is committed and supportive of complete pay transparency. Children's Bureau of Southern CA proudly is committed and supportive of complete pay transparency. The position of Psychiatric Administrative Assistant will pay $19.24 /hour.

Must have Covid-19 Vaccine and Booster.

Learn more about the Job:

Under the direction of the Quality Care Supervisor, the Psychiatric Administrative Assistant is responsible for performing administrative and clerical duties as they relate to the coordination of the psychiatrist schedule including setting up and greeting clients for telehealth session. The Psych Admin works closely with the clinicians and supervisors to ensure clients are scheduled and seen for their psychiatric appointments. This role is currently remote but will be transitioning back to the office within this year.

Job Responsibilities:

• Receives all referrals for psychiatry, schedules and triages as needed.
• Manages psychiatrist schedule for sites including coordination of breaks, lunches, administrative time, as needed and requested by the psychiatrist.
• Greets patients and ensures they are meeting telehealth requirements.
• Set up telepsychiatry zoom appointment between client and psychiatrist.
• Take height/weight and blood pressure (via automatic wrist cuff) for every patient and report data to the psychiatrist.
• Coordinate faxing and scanning of signed documents for client chart with doctor.
• Coordinates with pharmacies as needed when prescriptions get denied or there are issues with pharmacy.
• Assists with other tasks when not with the psychiatrist such as ensuring medication paperwork compliance.
• Maintains confidentiality in matters of agency operations, personnel, and clients.
• Maintains positive communications with all agency staff, clients, and visitors.
• Exercises good judgment in performance of duties and responsibilities.
• Supports existing agency policies, principles, and mission.
• Assists with coverage when other admins are on vacation/sick.
• Other related duties as assigned.

Tracking and Monitoring Experience

• Ensures that psychiatry referrals are processed and scheduled within mandated timeline
• Keeps supervisors abreast of wait times and any delays regarding scheduling and processing of prescriptions.
• Keeps abreast of policy changes relative to telepsychiatry and psychiatric support.

Job Qualifications:

• An AA degree in Social Services field or High school graduation with a minimum of three years of responsible experience in a related field may be substituted.
• Bilingual Spanish required.
• Previous clerical/secretarial experience
• Typing, word processing and data entry ability as determined by specific job requirements.
• Good verbal and written communication skills
• Experience working in the medical field preferred.
• Experience working with children and families preferred.
• Ability to work in a multi-cultural environment.
• Ability to multitask and work as a team.

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