Job Description
Salary: $92,000 - 118,000 per year Requirements:
- Over 10 years of experience in configuring and integrating enterprise SaaS platforms.
- At least 5 years of hands-on experience in ServiceNow development or advanced administration.
- In-depth knowledge of ServiceNow platform functionalities, including tables, relationships, ACLs, UI policies, Flow Designer, and JavaScript scripting.
- Experience with implementing or supporting IRM, BCM, TPRM, or similar non-ITSM modules.
- Proven track record of evaluating new platform features and translating them into actionable business advantages.
- Experience in generating reports and dashboards tailored for business stakeholders.
- Capability to collaborate with business leaders and transform requirements into scalable technical designs.
- Strong communication abilities and comfort in interfacing with both technical and business teams.
- Solid grasp of data governance, performance tuning, and system security principles.
- Background in leading technical troubleshooting efforts and enhancing platform functionalities.
- Exceptional skills in communication, stakeholder collaboration, and mentorship.
- Strong orientation towards automation, simplification, and ongoing improvement.
Responsibilities: - Lead daily technical support for IRM, BCM, and TPRM applications in a production environment.
- Optimize and maintain existing configurations, including forms, lists, workspace views, notifications, and ACLs.
- Oversee scheduled jobs, integrations, and data quality assessments associated with risk, continuity, and third-party information.
- Manage shared dashboards and reporting data sources utilized by business stakeholders.
- Provide Level 2 support for incidents and issues pertaining to IRM, BCM, and TPRM.
- Collaborate with business product owners to transform requirements into high-quality technical designs in accordance with best practices.
- Implement improvements across IRM, BCM, and TPRM, including workflows, approval processes, persona models, questionnaires, scoring frameworks, and enhancements to portals and workspaces.
- Develop and sustain Flow Designer logic, business rules, Script Includes, UI actions, and other configurations.
- Enhance integrations with CMDB, Archer, vendor systems, and external content providers through Integration Hub, REST, and SOAP APIs.
- Contribute to the development of reusable components, coding standards, and configuration governance for the IRM domain.
- Assist with upgrades by assessing new IRM/BCM/TPRM features and identifying adoption opportunities for the organization.
- Mentor and support junior team members in their growth regarding ServiceNow configuration and risk management expertise.
- Maintain a thorough understanding of ServiceNow product roadmaps, store releases, and enhancements within the IRM/BCM/TPRM modules.
- Engage in ServiceNow roadmap workshops, advisory councils, developer events, and product feedback sessions.
- Build professional relationships with ServiceNow product managers and solution architects to advocate for the organizations needs.
- Evaluate new capabilities, such as AI features, workspace enhancements, and GRC content packs, and recommend strategies for adoption.
- Provide thought leadership on advancing the organizations risk management maturity through ServiceNow IRM.
- Help shape the long-term technology strategy for ERM, BCM, and TPRM solutions.
Technologies: - AI
- CMDB
- Flow
- Support
- ITSM
- JavaScript
- REST
- SOAP
- Security
- ServiceNow
- UX UI Design
- CI/CD
More:
We are Software Guidance & Assistance, Inc. (SGA), a standout technology and resource solutions provider, proud to be women-owned. Our mission is to tackle major IT challenges with a personalized, boutique approach. Annually, we match consultants with over 1,000 engagements, emphasizing collaboration and teamwork. Join our diverse team grounded in core values such as customer service, employee development, quality, and integrity. We encourage you to bring your authentic self to your work while pursuing your passion. Our operations are based in various locations, including New York, NY, Bethlehem, PA, Stamford, CT, and Holmdel, NJ.
last updated 14 week of 2026
Job Tags
Full time