Job Description

Customer Service Manager

Allen, TX (On-Site)

Swagelok North Texas

Full-Time | Exempt

$85,000 – $100,000 base + bonus

Swagelok North Texas is hiring a Customer Service Manager to lead and elevate our customer service function. This role is responsible for leading a team of 5+ Customer Service Associates while providing world-class customer service, improving order execution, strengthening cross-functional alignment, and building a consistent, high-performing operation.

This is a hands-on leadership role focused on execution, accountability, and team development in a fast-paced, ERP-driven environment.

Key Responsibilities

• Lead and develop a team of 5+ Customer Service Associates
• Exemplify world-class customer service aligned with our industry-leading brand
• Own ERP-driven order execution, accuracy, and flow
• Manage customer escalations and resolution
• Align Customer Service closely with Sales and Operations
• Drive process improvement and operational efficiency
• Establish consistent workflows, expectations, and accountability
• Coach team members and support growth and development planning

What Success Looks Like

First 30 Days

• Learn workflows, team dynamics, and key breakdown points
• Build strong working relationships across Sales, Operations, and Service
• Identify misalignment and improvement opportunities

By 60 Days

• Implement process improvements
• Improve consistency in execution and communication
• Establish a regular coaching and team development rhythm

By 90 Days

• Measurable improvement in efficiency or error reduction
• Clear alignment between Customer Service and key departments
• A repeatable operating rhythm and defined team structure
• Visible improvement in team performance and capability

Qualifications

• 5 –10 years of customer service or operations experience
• 3+ years of people leadership experience
• Experience in fast-paced, order-driven environments
• ERP system experience
• Exemplary professionalism
• Strong communication, coaching, and problem-solving skills
• Demonstrated ability to improve processes, develop people, and drive alignment

Our Culture

At Swagelok North Texas, culture isn’t a buzzword — it’s how we operate. Respecting our company lived Values, Swagelok North Texas is nearing 70 years as the Swagelok Sales and Service Center in North Texas. The vision of providing world class customer service and delivering the highest quality products is still true to this day.

• We value accountability, ownership, and follow-through
• We believe strong teams are built through clarity, trust, and coaching
• We collaborate closely across departments and expect leaders to build alignment, not silos
• We welcome ideas that improve how we work and serve customers
• We support leaders who develop people, improve systems, and lead with consistency

You’ll have the opportunity to make a real impact, influence how the function evolves, and lead a team that values doing things right.

Compensation & Benefits

• $85,000 – $100,000 base salary
• Bonus eligibility
• 100% employer-paid medical insurance (employee + dependents)
• 401(k) with company match
• Dental and vision coverage
• Paid time off and holidays
• Professional development opportunities

Why This Role Matters

This role directly impacts

• The organization’s revenue and success
• Customer experience
• Order accuracy and flow
• Cross-functional alignment
• Operational efficiency
• Team growth and capability

You won’t just manage customer service — you’ll help shape how the function operates across the organization.

Apply by emailing your resume to: ***email_hidden***

Legal Notice

Swagelok North Texas is an Equal Opportunity Employer. Employment is at will. Reasonable accommodations are available for qualified individuals. Sponsorship is not offered.

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